Privacy Policy

Effective Date: [03-06-2024]

At Omni Mental Health Services ("we," "us," or "our"), we prioritize the privacy of your information, particularly subjecting to your mental health information. This Privacy Policy explains how we collect, use, disclose, and secure your personalised information when you use our services website, and social media platform ("Services").

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1. Information We Collect

We collect several categories of information from you when you interact with us OR use our Services:

• Information you provide directly: This includes your name, contact information (e.g., email address, phone number), date of birth, demographic information, and mental health information. Mental health information may encompass details about your mental health history, symptoms, diagnoses ( if diagnosed), treatment plans, medications, any referral source, therapy notes, self-reported assessments, and any other relevant data for providing you with mental health services.

• Information collected automatically: We may automatically collect data about your device and usage, such as IP address, browser type, operating system, referring website, browsing activity on our website, search terms, and time spent on specific pages.

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2.How We Use Your Information

We use your information for various purposes exclusively related to providing you with mental health care and to enhance your experience with our Services:

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2.1 Providing and maintaining our Services: This includes scheduling appointments, managing your mental health records through a secure patient portal, facilitating communication with therapists, psychiatrist, and other healthcare providers, processing payments, enabling features like appointment reminders, online therapy resources, and secure messaging platforms for communication with your assigned therapist and care giver.

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2.2 Improving your care: We may use your information, with your consent, to enhance your therapy experience, tailor treatment plans, develop recommendations/ referrals for further support services, and conduct anonymized data analysis to improve service delivery (excluding any information that could identify you).

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2.3 Communicating with you: We may use your information to send appointment reminders, therapy updates, educational resources, and (with your consent) communications about our value added services.

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2.4 Analysing website usage and user trends: This helps us improve our website, user experience, and potentially develop new features to better serve you. We will anonymize this data to ensure it cannot be traced back to you.

2.5 Complying with legal and regulatory requirements: This includes laws and regulations protecting mental health information, such as HIPAA and state privacy regulations .

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3. Sharing Your Information

As a client for receiving mental health services, your personalized information will be confidential and will not be shared unless you provide your written consent. We may share your information with inpatient program or rehabilitation centre, at the time of referral.

We also share your information with our data management team who provides assist us in delivering our Services such as data storage, appointment reminders, secure messaging platforms, payment processing, or other mental healthcare-related functions. We will only share your information with providers who agree to strict data security and privacy requirements outlined in Business Associate Agreements (BAAs) compliant with applicable privacy laws.

We may also disclose your information if required by law, to protect our rights, or to safeguard the safety of others. However, we will do so only within the permitted disclosures under applicable privacy laws and with your consent whenever possible.

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4. Your Choices

You have control over your information:

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4.1 Access and Correction: You have the right to access, review, and update your mental health information through your secure patient portal or by contacting our Privacy Officer directly. We will provide you with a copy of your mental health records upon request and within the timeframe mandated by applicable laws.

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4.2 Opt-Out of Marketing Communications: You can choose not to receive any promotional communication from us by following the unsubscribe instructions in our emails or contacting our Privacy Officer.

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4.3 Data Deletion: You can request that we delete your information. However, there may be legal requirements to retain some mental health records as mandated by applicable laws. Our Privacy Officer will explain the applicable retention periods and restrictions when processing your request. You also have the right to request that we restrict the use of your information.

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5. Data Security

We take robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption methods, secure storage practices, access controls, regular security assessments, and compliance with industry best practices. We also comply with applicable laws and regulations to ensure the confidentiality, integrity, and availability of your mental health information.

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6. Compliance with Data Privacy Regulations

We strive to comply with all applicable data privacy regulations, including HIPAA and the General Data Protection Regulation (GDPR) as it may apply. Laws and regulations protecting mental health information will take precedence.

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7. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy for any updates.

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8. Contact Us

If you have any questions about this Privacy Policy or your mental health information, please contact our Privacy Officer at [info@omnihealthservices.in] or [+91 9653677486]. You may also contact us by mail at [omnihealthservices534@gmail.com].