Refund, Cancellation, and Rescheduling Policy

Payment and Booking

• Online Sessions:

  • Full payment is required at the time of booking to secure your online appointment. Payments must be made through our secure online payment system.

  • Appointments will only be confirmed once the payment has been successfully processed.

  • Any delay or failure in payment may result in the cancellation of your booking.

• Offline Sessions:

  • Payment can be made either in advance or at the clinic prior to the start of your session.

  • If you choose to pay at the clinic, we accept various payment methods including credit/debit cards, digital wallets, and cash.

  • Please ensure that payment is completed before your session begins to avoid any disruptions.

Refund Policy

• Eligibility for Full Refund:

  • Clients are entitled to a full refund if they cancel their session at least 3 hours before the scheduled time.

  • This policy applies to both online and offline sessions.

  • Refunds will be processed within 7-10 business days and will be credited back to the original payment method used at the time of booking.

  • The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

• Non-Refundable Cancellations:

  • Cancellations made less than 3 hours before the scheduled session time are non-refundable.

  • This policy applies uniformly to both online and offline sessions.

  • In the case of non-refundable cancellations, clients will need to book a new session if they wish to reschedule.

Rescheduling Policy

• Rescheduling Before the 3-Hour Window:

  • Clients may reschedule their appointments at no additional cost by providing at least 3 hours’ notice before the scheduled session time.

  • Rescheduling requests can be made through our support team via email or phone.

  • Rescheduled appointments will be confirmed once availability is verified, and clients will receive a confirmation of the new appointment time.

• Late Rescheduling:

  • Rescheduling requests made less than 3 hours before the scheduled session time will be treated as a cancellation and will not be eligible for a refund.

  • Clients will be required to make a new booking if they wish to reschedule after the 3-hour window has passed.

Processing Refunds and Handling Disputes

• Refund Processing:

  • Refunds will be initiated within 7-10 business days after a cancellation is confirmed.

  • Clients will receive a notification via email once the refund has been processed.

  • Please note that the time taken for the refunded amount to reflect in your account may vary depending on your financial institution.

• Dispute Resolution:

  • If there are any disputes or issues regarding payments, cancellations, or refunds, clients are encouraged to contact our support team.

  • We are committed to resolving any issues promptly and fairly, ensuring client satisfaction.

Contact and Support

• Support Availability:

  • For cancellations, rescheduling, or any queries related to payments and refunds, please contact us at info@omnihealthservices.in or call our support line.

  • Our support team is available to assist you during business hours and will respond to your queries as quickly as possible.